S.P.14 Castiglione Kastalia km. 8,00 C.da Bocampello
Reviews and Ratings
Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
8.0/10
Great
Rooms
7.0
Location
7.9
Service
7.3
Dining
6.4
Guest reviews
8.0/10
based on 10 reviews
7.4
7.4/10 based on 59 reviews
Leslie
United Kingdom,
May
2024
5.6/10
The hotel has a great location between Ragusa and the resort, offering spacious locations and a cool, peaceful atmosphere with internet access. However, the room experience was tainted by the stench of sewage until midnight every night from Friday to Sunday, and the noise from the family above made sleeping impossible during our stay.
Rooms
5.0
The rooms stank of sewage and were disgusting, making it impossible to sleep due to noise from the room above.
Service
6.0
The staff were able to communicate in English and even appreciated our limited Italian/Sicilian skills. However, they struggled to engage in English conversations, which was frustrating.
Location
7.0
The location is close to beautiful cities in the south of Sicily, but caused tension among guests not of Italian descent.
Dining
6.0
The dining experience lacked variety day to day but offered original dishes to enjoy.
Facilities
7.0
The hotel offers car hire, laundry, valet parking, and tours/ticket assistance services.
Andy
United Kingdom,
March
2024
7.6/10
The hotel offers a clean and modern room with good air conditioning, albeit the beds were two twins pushed together. The staff seemed multilingual and made an effort to assist, with various services available. The location was convenient for independent exploring despite some temperature discomfort among non-Italian guests. Dining options varied, with some issues in food availability, but a scenic terrace was enjoyable. Overall, a comfortable stay with a range of amenities.
Rooms
8.0
The room was clean, spacious, and modern, with good air conditioning.
Service
9.0
The staff was very friendly and tried their best to assist guests.
Location
7.0
The location was convenient for independent travel, with some temperature discomfort among non-Italian guests.
Dining
6.0
The dining experience offered various options but had some food availability issues.
Facilities
8.0
The facilities were varied and accommodating, contributing to a comfortable stay.
Marjorie
United Kingdom,
March
2024
7.0/10
The hotel is situated in a convenient location for independent travel, making it easy to access various places using public transportation. The rooms were adequately cleaned daily with fresh towels, although the room in the village was more basic than expected. The service, while friendly and welcoming, lacked some facilities and expertise. The on-site dining had a decent variety, but some items needed extra preparation. Overall, the hotel offers good value for money with peaceful surroundings and adequate internet access.
Rooms
7.0
The rooms were cleaned daily with fresh towels; however, the village room was more basic than anticipated.
Service
6.0
The staff was friendly and welcoming, but some facilities were lacking, and there were occasional knowledge gaps.
Location
8.0
The location was perfect for independent travel with easy access to public transportation for exploring different places.
Dining
7.0
The on-site dining had a decent variety, but some items needed additional preparation.
Facilities
7.0
The hotel offers peaceful surroundings with adequate internet access.
Richard
United Kingdom,
January
2024
6.6/10
The hotel's location is fantastic for independent travel with easy bus access, singer entertainment in the evenings, and proximity to beautiful cities in Sicily. The rooms were small for three adults, with limited seating and a single small window overlooking the bar, providing nightly entertainment until midnight. The village location led to some encounters with ants on the way to certain rooms.
Rooms
5.0
The rooms were small for three adults, lacking seating and hanging space, with only one small window overlooking the bar for nightly entertainment; encountered some ants on the way to the room.
Service
7.0
The staff was extremely friendly and welcoming, providing various services such as car hire, laundry, and shuttle options;
Location
8.0
The location was perfect for easy independent travel, offering peace, internet access, and entertainment; located between Ragusa and the resort and close to beautiful cities in southern Sicily.
Dining
6.0
The dining experience offered typical breakfast options with cold beans that needed reheating, plastic cups at the bar, and a Sicilian rather than English breakfast expectation.
Facilities
7.0
no explicit positives or negatives highlighted regarding the facilities.
Marcus
United Kingdom,
January
2024
7.0/10
The hotel was in a quiet location, with clean, bright, and airy rooms offering excellent maid service. However, the room was very small for 3 adults with limited seating and only one small window. The service was friendly, especially when explaining the all-inclusive options, but there were challenges with language barriers during the holidays. The location was perfect for independent travelers, with easy access to transportation but had some issues with odors. The dining experience provided a good view but lacked variety in the daily options. Overall, a comfortable stay with some minor drawbacks.
Rooms
7.0
The room was clean and bright with excellent maid service, but it was small for 3 adults with limited amenities.
Service
8.0
The staff was friendly and helpful, especially with explaining the all-inclusive options.
Location
7.0
The hotel's location was perfect for independent travelers, with easy access to transportation, but had minor issues with odors.
Dining
6.0
The dining experience offered a great view but lacked variety in daily options.
Facilities
7.0
The facilities were adequate but didn't stand out as exceptional.
Louis
United Kingdom,
December
2023
7.8/10
I had a delightful stay at the hotel. The rooms were clean, and the fresh towels and comfy beds made my stay extra cozy. The air conditioning was a real plus. However, the music played loudly by the smaller pool was a bit distracting at times.
Rooms
9.0
The rooms were clean, with new towels daily, and the beds were really comfy. The aircon was brilliant.
Service
7.0
The service was mostly lovely, catering to both all-inclusive and paying customers. The staff around the smaller pool hut were attentive, but the loud music played throughout the day was a bit overwhelming.
Location
8.0
The hotel's location was perfect for exploring independently, with easy access to transportation options. The evenings were vibrant during the tournament, and the sports fields added an energetic atmosphere.
Dining
7.0
The dining experience offered a decent variety, but the cold beans that needed to be heated up in the microwave were a bit odd. However, the local jams were a delightful touch.
Facilities
8.0
The facilities were well-equipped and functional, providing everything needed for a comfortable stay.
Alan
United Kingdom,
November
2023
7.0/10
The hotel offers basic rooms with all necessary amenities, facing the pool for a comfortable stay. The service includes helpful tour assistance and customized dishes on request. The location is lively with sports fields and entertainment, though it can get loud. The dining experience offers authentic Italian pizza in a greenery-surrounded terrace, but food availability might be challenging. The facilities are decent but nothing extravagant.
Rooms
8.0
The rooms are basic but have everything you need, comfortable and facing the pool.
Service
7.0
The staff is attentive, offering tour assistance and personalized dishes.
Location
7.0
The hotel is located in a bustling area with sports fields and evening entertainment, creating a lively atmosphere.
Dining
6.0
Authentic Italian pizza is available in a lovely terrace setting, but food availability may be competitive.
Facilities
7.0
The hotel offers standard facilities for a comfortable stay.
Oliver
United Kingdom,
September
2023
8.6/10
The hotel is set in a huge village-like area with cozy 'villas' accommodating multiple families. The air conditioning in the rooms was excellent, the maid service top-notch, and the beds incredibly cozy. However, the dining options could use a bit more variety. The location is ideal for exploring beautiful cities in the south of Sicily independently, with easy access to transportation. Overall, a comfortable stay with friendly service and convenient travel options.
Rooms
9.0
The rooms were clean with daily fresh towels, and the beds were exceptionally comfortable.
Service
8.0
The staff was helpful, friendly, and accommodating, making our communication easy with their English proficiency.
Location
10.0
The location was perfect for exploring the south of Sicily independently and offered easy access to transportation options.
Dining
7.0
While there was a variety of choices, more diversity in the daily offerings would have enhanced the dining experience.
Facilities
9.0
The facilities were well-maintained and offered various conveniences for a pleasant stay.
David
United Kingdom,
September
2023
6.8/10
I had a mixed experience at the hotel. The rooms were very quiet and directed down a slope, giving a unique layout to our stay in Rooms 771 and 772. The rooms were quite basic, but the surroundings were serene. The service was a blend of wanting to innovate while maintaining traditional practices, though the language barrier was a challenge. The location was vibrant during meal times due to a hosted tournament, yet evenings were tranquil. The dining options had some variety but lacked consistency. Overall, a stay with ups and downs.
Rooms
7.0
The rooms were very quiet and directed down a slope, providing a unique layout. They were basic but comfortable.
Service
6.0
The staff was friendly and eager to engage with guests, though communication in English was a struggle at times.
Location
8.0
The location was busy during meals due to a tournament but offered a peaceful atmosphere otherwise. It truly reflected the Italian countryside charm.
Dining
6.0
The dining experience had a canteen feel and lacked consistency in daily variety. Expect traditional Sicilian cuisine rather than international options.
Facilities
7.0
The facilities were adequate, offering the essentials for a comfortable stay.
Dave
United Kingdom,
August
2023
8.2/10
The 'village buffet' hotel offers basic but comfortable and clean rooms, ideal for families of three. The service throughout the resort is excellent and very friendly. The location is perfect for independent travel and close to the beach bar. Dining can be a bit of a challenge at times. The facilities are well-maintained and provide a decent experience overall.
Rooms
8.0
The rooms were basic but comfortable and clean.
Service
9.0
The service was excellent and very friendly.
Location
9.0
The hotel's location is ideal for independent travel and close to the beach bar.
Dining
7.0
Dining can be a bit of a challenge at times.
Facilities
8.0
The facilities are well-maintained and provide a decent experience overall.
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